To file a claim, first, download our claim form, then complete it electronically or manually.
This form can be submitted via email to To do so, fill the form out on your computer and print to a PDF, save, and attach to your email. Manually completed form is to be submitted via mail to our corporate office:
Pacific Mat & Commercial Flooring
Attn: Claims Department
PO Box 1382
Kent, WA 98035
For questions, please contact our Customer Service Department at 1.800.345.6287 or email us!

Give Us a Call

Customer Service: 7:30 am to 5:00 pm
Will Call: 7:30 am to 4:00 pm